Tagged: Teams Calling

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Collaborative calling

Collaborative calling what is that? That is a new feature that allows you to connect a Call Queue in Teams to a Teams channel. With Collaborative Calling (CC) agents in the Call Queue (CQ)...

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Ignite 2020: Advanced calling capabilities

In the Ignite session Advanced calling capabilities Roy Kuntz and Alan Xie showed what is coming to Microsoft Teams when it comes to calling. Modern calls app Modern calls app is a rebuilt calling...

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Call Group in MSTeams

When you get an call in Microsoft Teams that you can’t answer you might need some help from your colleagues to answer that call. In Teams you can now set up Call Groups with...

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