Collaborative calling
Collaborative calling what is that? That is a new feature that allows you to connect a Call Queue in Teams to a Teams channel. With Collaborative Calling (CC) agents in the Call Queue (CQ)...
Tagged: Teams Calling
Ignite 2020: Advanced calling capabilities
In the Ignite session Advanced calling capabilities Roy Kuntz and Alan Xie showed what is coming to Microsoft Teams when it comes to calling. Modern calls app Modern calls app is a rebuilt calling...
Calling Plans available in more countries October 1st
In a LinkedIn post from Remco de Kramer Microsoft announced that they will release Calling Plans in 6 new countries: Austria, Denmark, Italy, Portugal, Sweden and Switzerland. Calling Plans are already available in Belgium,...
Redirect calls to Call Queues to voicemail
You can now redirect calls to a Teams Call Queue to voicemail if there is no agent that can answer or if there is to many calls waiting in the queue already. For Auto...
Teams calling – You want to be busy?
In Teams you always have multiple lines for incoming calls. If you are talking with someone or if you are in a meeting and get a second call you will see the small toast...
Manage Call pickup and Call delegation from TAC
In Teams Admin Center (TAC) you can now manage settings for Call delegation and Call pickup for a user. Group call pickup features of Microsoft Teams let users share their incoming calls with colleagues...
Direct Routing numbers in Call Queues and Auto Attendant
It is now possible to use Direct Routing numbers for Call Queues and Auto Attendants hosted in Teams / Phone System. Direct Routing is function that allows you to bring your own SIP-trunk instead...
No calls button with Direct Routing
When you have activated a Teams users with a Direct Routing number and they don’t see the Calls Button in Teams it can be some different problems. I will describe one problem that can...
Call Group in MSTeams
When you get an call in Microsoft Teams that you can’t answer you might need some help from your colleagues to answer that call. In Teams you can now set up Call Groups with...
